dadcheck® Survey

Please complete the survey inside about your experiences with dadcheck®, this survey will be gratefully received and will help us make improvements to our company.

We chose the Grace House Hospice as our charity this year, for every survey sent back to us we will donate a sum of £2.50 to the Grace House Appeal. (Registered charity no. 1100682)

For more information please visit the Grace House website www.gracehouse.co.uk.

.......................................................................................................................................................

Q1. Is this the first time you’ve used dadcheck®?

Yes No

Q2. If yes, how did you find out about us?

Google

Yell.com

Magazine

Mail Shot

Journal

Recommendation (please specify below)

Other internet page (please specify below)

Other (please specify below)

Q3. In thinking about your most recent experience how would you rate the customer service you received from our staff?

Excellent

Satisfactory

About Average

Somewhat unsatisfactory

Very poor

Q4. How would you rate the following:

A) Response to your enquiry/case handling?

Excellent

Satisfactory

About Average

Somewhat unsatisfactory

Very poor

B) Results turn around/delivery of data?

Excellent

Satisfactory

About Average

Somewhat unsatisfactory

Very poor

Q5. Would you agree that you and your clients are getting “value for money”?

Strongly agree

Agree

Disagree

Strongly disagree

Q6. Would you consider using our services again?

Yes No

Please expand

Q7. Would you recommend us to your colleagues?

Yes No

Please expand

Q8. What factors are most influential when deciding which company to have a paternity test with? (tick all that apply)

Location

Price of test

Perceived accuracy of test

Friendliness of staff/customer service

Good track record, i.e. Reputation amongst peers

Credentials of the company’s laboratories

On the Ministry of Justice’s list (for court directed tests)

Availability of a sampling service

Speed and ease of ordering

Other. (Please specify below)


Q9. Would you be interested in a sample taking/collection service?

Yes No

Q10. Would you be interested in a drug testing service if offered?

Yes No

If yes please specify which drugs you would be interested in.

.......................................................................................................................................................

Thank you for you time and comments